how do i actiivate a new sim card in a new non koodos phone?

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  • Updated 5 days ago
I bought a phone from an over seas company. It is listed to work with Koodo. I have installed the nano sim card but how do I get it activated and working. (switched from my old phone)
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Stephen Grace

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Posted 5 days ago

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Goran, Mobile Master

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If you have a currently active account, just swapping in your sim card is all you need to do. Is it not working or something? Do you not have a signal on your new phone?
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Mats

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What phone is it? If you took the sim out of your old working phone from Koodo it should work in the new phone if the phone is compatible with the Koodo network. 
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Stephen Grace

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It's a m1 a1 and I had to buy new smaller sim card. Nothing seems to work with calling or texting yet.
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Mats

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Did they activate the new sim card? if they didnt you will have to call in to have it activated.
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Goran, Mobile Master

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Have you completed the swap to your new sim card then at time or purchase or at any time after over 611?