How come when someone tries to call me they get a recording saying this number is not assigned

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  • Updated 7 months ago
Lg g3
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heidi mcfaul

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Posted 7 months ago

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Dinh, Mobile Master

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Is your account active?
If it was active, I would suggest you try to reboot the phone, reset network settings, and see if it help.
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Dennis, Mobile Master

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Are you a new customer or have recently change your number or plan?
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heidi mcfaul

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My account is active . but how do i reset network settings??
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Dinh, Mobile Master

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I would try to turn off the phone for a few minutes then on again first.

To reset network settings, you need to go to Settings --> Backup and reset --> Network settings reset --> Reset settings, hit it again when being asked.
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heidi mcfaul

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Not really a new customer been with koodo about 2 months
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heidi mcfaul

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My mom home phone is rogers she has trouble calling me
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Dennis, Mobile Master

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And this is all of the time on the Rogers home Phone?
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heidi mcfaul

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Pretty much every time she tries to call . once in a while she might.get lucky and get through
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Dennis, Mobile Master

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I suggest you send a private message to koodo via Facebook or Twitter. A tech will need to investigate what is going on here. The expectation would be that the call would go to voicemail if the phone was the issue. But this clearly this much be a network issue with your account.
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heidi mcfaul

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Ok thank you ill try that