How come when I see a cheaper plan on the medium plan, I can't change it from the one I have now

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  • Updated 4 months ago
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Lauren Scott

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Posted 4 months ago

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Paul Deschamps, Mobile Master

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Do you have a tab large plan right now? How much do you pay per month for your tab charge right now? If it's more than $15 per month then your on a large tab ($21 tab charge in large tab)
If you have a tab larg plan then you need to pay off your tab before you can switch to a lower tab plan.
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Dinh, Mobile Master

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Or because he/she just changed the plan in this billing cycle or the plan was for another province which wasn't available in his/her province.
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TJ Smith

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Double check which "Region" your browser is set up to because some plans are ''Location Specific''; also when you're trying to change the plan in self serve verify if you have "New Tab Plans" after all available plans.

Few clients are still considered to be on the "old Tab System", if it's your case you'll need to move to "New Tab" then you can choose one of the new plans. All remaining negative Tab need to be paid before you move from 1 system to the other one.

If things still not working, contact customer support mate.
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I've always hated the location discrimination that is rampant in the Canadian wireless marketplace.  That was one of the things I loved about Public Mobile previously, that everyone was treated the same whether they were a new or existing customer, if new then coming from any network, and also not geo-restricted.  But over the past year or so they started breaking all 3 of those wonderful policies.  Such a shame.
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Dennis, Mobile Master

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The issue is one of the main things exisiting customers complain about is that they get nothing for being loyal. Which is ironic since if you need something in order to be loyal, are you really loyal?
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When you are trying to change your plan what is the reason it's giving you for not allowing it?