How come my re eption often got disconnected while inside my condo unit?

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  • Updated 2 years ago
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reception disconnecred inside condo unit
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Donald Yipshun Hsu

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Posted 2 years ago

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Goran, Mobile Master

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Does this only happen inside your condo? How about your condo building or outside of it or the neighborhood? How long has this been going on for? Is it both 3g and LTE that won't work? Which phone do you have? See if someone else with Koodo / Telus has the same issues I'm your house. If not it's probably your phone although you can confirm by swapping sims with amothr phone to see if the problem follows.

Make sure to restart your phone, and pull your sim card out and back in again after a minute if that fixes it.