How come I was charged for data overage even though I have Shock Free Data and never authorized the overage?

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  • Updated 5 months ago
I looked on Self Serve and was charged $5.00 for extra 100mb of data on Nov. 26. I never authorized that overage cost, and was not anywhere near going over my data plan at the time. On November 27 received the warning text of "Koodo: You've used 50% of your 2048MB of data and have 1024MB left until the end of your billing period on 2017-12-14. Check usage any time at koodo.com/selfserve". Why was I charged for data when I have SFD, didn't authorize the charge, and wasn't even near my data limit? Does not make sense
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Erin Bienert

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Posted 5 months ago

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Bernard, Official Rep

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The charge is for roaming in the US Erin. It seems data was used while outside of Canada.