how come

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  • Updated 2 years ago
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how come my tab credit  had 98 dollar credit   now have 48  did not use it
Photo of Kathy Leslie Berkers-Eardley

Posted 2 years ago

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Paul Deschamps, Mobile Master

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Are you sure it was credit and not a negative tab balance? Did it or does it have a negative beside the number?
its is a credit phone was payed off  a long time ago    have 4 phones on the account  kids and wife 2   have negative credit    1 just started getting credit
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Mayumi, Mobile Master

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Log into self serve and check Page 3 of your Ebill (PDF File).
It is showing "Summary of Koodo Tab by user" and "Summary of charges by user"
Also you can see Charges for each line after Page 4 and it's showing more detail of your Koodo Tab such as Opening Tab Balance, Your Contribution (Tab Charge) and Closing Tab Balance.

Do you see any extra deduction on last month or this month bill?