How can i suspend my account?

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  • Question
  • Updated 1 year ago
  • Answered
Photo of Alireza Shahiri

Alireza Shahiri

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Posted 1 year ago

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Photo of Chad Burr

Chad Burr, Mobile Master

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Log into self serve

Click view rate plan

Click report my phone lost or stolen

Read the caveats

Click suspend my phone.


If you're looking to suspend your services while you're on vacation, you'll need to contact koodo via Facebook messenger or Twitter direct message and ask about a seasonal hold. Keep in mind a seasonal hold is considered a plan change. When you come back and want to turn your services back on you'll need to choose a new plan from what's available.
(Edited)