how can i return my phone i ordered it online

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What's the process if you want to return the phone ?should i shipped it back to the same address of the sender KOODO MOBILE 89 FREEPORT BOULEVARD NE CALGARY AB T3J 4X8 .the phone has 15 days return policy and i just received it last wednesday october 19 2016.can someone help me regarding this matter thanks
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robert

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Posted 2 years ago

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Goran, Mobile Master

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You will need to call 611/customer service to request a return mailer.

http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and...
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Melissa, Employee

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Hey! Our webstore team will need to arrange the return process for you. Please don't send the phone back until we send you a return mailer. We suggest sending an email to the address found in the link that David provided. Just confirming that 611 will not be able to assist with webstore inquiries. Thank you!
(Edited)
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robert

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Ok thanks
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robert

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One more thing once they got the phone is my tab will be reversed ? And my money will be refunded right?
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robert

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I just called them 611 and they told me to contact the webstore.but thanks a lot
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Melissa, Employee

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Hey Robert! We will definitely reverse the tab and refund your money once we receive your phone back :)!
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Shasta Ogden

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yes u can return the phone

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