How can I retrieve my bills from previous years?

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  • Updated 2 years ago
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I can only access from 1.5 years back. I need to go to beginning 2014. Thank you!
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Alain Villeneuve

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Posted 2 years ago

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Robert, Mobile Master

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Hello Alain

Unfortunately there's no way to go that far unlessKoodo' kept them in their system. If they did you would need to call them!
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Andrea George

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I cant find any bills other than my current one on the mobile app how do i find previous months bills?
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Timo Tuokkola, Mobile Master

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Sign into the self serve website, not the app.
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Timo Tuokkola, Mobile Master

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Koodo does keep copies of all bills. There would be a small fee (a few dollars a bill, I believe) to have them mailed out to you.
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Alain Villeneuve

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Cool, thank you. But I am not in Canada right now. Is there a way for them to email them to me? Do they have a contact email? Cannot find one. Thank you
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Levis, Employee

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Hi Alain, on Self-Serve, you can get your last 18 bills for free, which represent 1.5 years. If you need before that, an agent has to process the request. It'll cost $5 per bill, and the only way to get them is via physical mail. It cannot be done if your account is closed.

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