How can I remove myself from my mother's plan and keep my phone number?

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  • Updated 2 months ago
So my phone (Samsung Galaxy Grand Prime) is currently sharing an account with my mother, who owns it. A few weeks ago it got fried when it got submerged in pool water and it now no longer works. I plan on getting a new phone and get a new plan under my own name but I still want to keep my old phone number if possible. How can I go about doing that?
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Noel Kisanga

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Posted 2 months ago

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Goran, Mobile Master

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You can have the line separated into its own account. You'll just need your mother with you to authorize it and you're good to go.
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Noel Kisanga

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Is it possible to do this online?
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Mats

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You could order your new phone and plan online. When you get it your plan will come with a new phone number. Set up your self serve account by clicking on the link in the email Koodo sends you. You can then port in your old Koodo number that you want by following the instructions in this link. This will cancel your line on your mothers account.

https://www.koodomobile.com/help/moving-your-phone-number

If you want to keep your current plan on your mothers account it will have to be done as Goran said as you cant do that online.
(Edited)
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Allan, Mobile Master

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As far as I know you cant port a postpaid koodo number to another postpaid koodo to account. You would have to get a transfer of ownership. I mean it's essentially the same thing but just different steps.
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Mats

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Yes Allan you are right, I remember hearing that you cant port from postpaid to postpaid. 



 
(Edited)
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Dennis, Mobile Master

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An alternative would be if your mom would contact Koodo to request a transfer of ownership.  Then you would need to call in to set up your own account ($10)