How can I port my old number to my prepaid phone

  • 1
  • Question
  • Updated 6 months ago
I switch my postpaid koodo accout to prepaid, how can I get my original number back ?
Photo of Daniel Hansen

Daniel Hansen

  • 80 Points 75 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,772 Points 100k badge 2x thumb
Ok so you were on postpaid.  Then you signed up with prepaid.
Are you looking to move your postpaid phone number to your prepaid account?

If so, just port your number over in your prepaid account on self serve
Photo of Daniel Hansen

Daniel Hansen

  • 80 Points 75 badge 2x thumb
I tried to but it wont let me... mabe because i cNceled my postpaid befor porting?
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Oh no, you should indeed not have cancelled postpaid.. porting to prepaid takes care of the cancellation. You might be able to reactivate your postpaid line by contacting Koodo, but I'm not even sure if that is possible!
Photo of David

David, Mobile Master

  • 93,716 Points 50k badge 2x thumb
You may be able to reinstate your prepaid account if within 90 days of cancellation, then start the porting process again.
Photo of Dennis

Dennis, Mobile Master

  • 196,488 Points 100k badge 2x thumb
*Reinstate your postpaid account
Photo of Robert

Robert, Mobile Master

  • 107,280 Points 100k badge 2x thumb
For all porting issues, call the porting department here : (844) 232-7678, 866-558-2273, (877) 868-3587
(Edited)