how can I get mobile charges reversed?

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  • Updated 12 months ago
I accidentally turned on my mobile data while in the US.  My Data Roaming was turned off, but somehow my phone used 0.01 units (megs, I think) of data, and was charged $5.  How can I get the charge removed from my bill? 
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Lorne

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Posted 12 months ago

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Allan, Mobile Master

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Check page 3 of your ebill. The $5 charge could have been for texting as well.
To get charges removed you would have to contact Koodo. Send them a message via facebook or any of the options in the contact us section below.
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Sophia, Mobile Master

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You could try to contact Koodo through Facebook messenger, Lorne. Technically they won't have to reverse the charge, but considering you used so very little, I'd be surprised if they didn't :)