how can i get messaging history of my account for 3 months or 4 months ago ?

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  • Question
  • Updated 2 years ago
  • Answered
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pratik

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  • confused

Posted 2 years ago

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Chadwick, Mobile Master

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Self Serve/ Usage / Click on the texts or calls / then there should be options to show how far back u want to see
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pratik

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its not showing up....just 3 options...current previous and 2 months ago !
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Chadwick, Mobile Master

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I know you can view bills up to 18 months previous. But to view individual texts from those months i do believe its not possible. Someone will chime in if the answer is different!
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Mathieu, Mobile Master

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You only get detailed breakdowns through the graphs for the past 2 cycles plus the current one. 

What kind of messaging history are you looking for Pratik? An overall amount of texts sent/received or who texted who on what day?
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pratik

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i need my sent and received texts with the phone numbers.....coz i lost one important contact and their texts as well but i know the date when i texted ! thats why !
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Chadwick, Mobile Master

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Maybe contact customer support and see if there's anything to do.
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Melissa, Employee

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Hey Pratik! Were you able to get in touch with us? We'll be able help you find the number; however, we cannot send you copies of the text messages. If you weren't able to contact us, send us a detailed message using this secure link http://koo.do/11eMLdy and select "Social Media" as a category.  Keep us posted!

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