How can I get an incorrect easyroam charge removed from my bill?

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  • Updated 5 months ago
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My wife and travelled through the us on December 9 with data off on both our phones, and made no calls or texts while in us. Her phone was charged for easy roam, my phone was not. How can this charge be removed?
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fred derksen

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Posted 5 months ago

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Dennis, Mobile Master

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For billing adjustments you will need to contact koodo.  Your best bet is to send a private message to them via facebook or twitter.  Note that it will take a few days for them to reply
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Robert, Mobile Master

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Try calling in the morning (9AM), you usually get the least waiting times.
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fred derksen

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Thanks, I do not subscribe to Facebook or twitter.
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Dinh, Mobile Master

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Hi Fred,
Facebook/twitter response right now is like 4,5 days+. Calling is the main option, I believe.
You could also check on your bill and see why did your wife phone was charged. There could be something (data, text, call) that triggered the easyroam accidentally. Knowing that will prevent you from being charged next time.
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Dennis, Mobile Master

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I bet you that it was data.  Probably when the phone was rebooted or something
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Dennis, Mobile Master

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@Azure

Ranjan is saying the backlog is 1-2 days for Facebook/twitter responses right now
https://community.koodomobile.com/koodo/topics/data-overage-s485ndbpbxqjb?utm_source=notification&am...
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fred derksen

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Thanks, I called in this morning, and sorted it out with a koodo agent.
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Dennis, Mobile Master

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Happy to hear it all worked out

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