How can I email Koodo?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
The secure email contact option seems to be broken. I get to the point where the next page would be https://www-pr-a.koodomobile.com/sso/.......... but there, I get an error message.

Is this a known issue? When is it going to be fixed?

I need to contact Koodo in a time-sensitive matter pertaining to my account. It is not a question I could ask here. I am currently unable to speak, and I don't have a TTY device to my disposal at this time. My previous attempts using a normal email address were always met with the answer that they can't discuss account details over email.

Will the secure email channel be fixed soon?
Photo of Daniel AJ

Daniel AJ

  • 4,364 Points 4k badge 2x thumb
  • disappointed

Posted 3 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,312 Points 100k badge 2x thumb
I'll bring it to koodo attention for you and hopefully get an answer for you.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,312 Points 100k badge 2x thumb
I'm being told to enter straight from this page as the link is indeed broken and they are working to fix it now.

Here's the pagehttps://www.koodomobile.com/contact-us

Let me know if that works for you, Thanks.
Photo of Daniel AJ

Daniel AJ

  • 4,364 Points 4k badge 2x thumb
thank you. I started at that link. When I click through, it eventually leads to the broken link. I'll try again tonight. TNX
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Daniel,

Try this link: http://koo.do/11eMLdy

Let us know if it works. :)
Photo of Daniel AJ

Daniel AJ

  • 4,364 Points 4k badge 2x thumb
Thank you. It leads to the same service. But the broken link has been fixed! Now I can send my message.

Thank you for your intervention!

This conversation is no longer open for comments or replies.