how can I change my self serve to my own account

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  • Updated 3 years ago
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I just transferred my account ownership into my own name from my friends name. when I tried to access koodo self serve on my phone, I tried signing in on my old account, but it did not work. I then tried creating a new profile, but I still have the same number so it would not let me do that. I now have signed on to koodo self serve from my tablet, and it has my new info but still is under my friends name. it also says I do not have access to my pin, or very much else. which does not make sense as its my phone...could you please help/explain why its still like this and how I can change it.
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Alyssa MacMullin

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Alyssa,

You should contact Koodo by using *611 from your mobile phone, speak with a rep and explain the situation and they will help you get your self serve account reconfigured with the new account, they should not charge for that.
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Mathieu Carrier

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When a T.O.W.N. is done, a new self serve account must be created since it is a new account number. Call CS to delete the old self serve account and to recreate a new one with your new account number :)
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Mathieu Carrier

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T.O.W.N. is transfer of ownership*

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