How can I change my phone number

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  • Question
  • Updated 1 year ago
  • Answered
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Katherine Elizabeth

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Log into your self serve, you should be able to do it through there.
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Judy Woodward

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if I change my phone number, what happens if people call my old number?
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David, Mobile Master

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"This number is not is service" message will play.
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Judy Woodward

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Is there any way to link to my new number?
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Sophia, Mobile Master

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What do you mean by *link*, Judy? Oh I see what you mean, no unless you add a new line, there is no way to forward your old number. You will lose it if you just change it.
(Edited)
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Judy Woodward

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does adding a new line mean that I would actually have 2 phone numbers that people could call? Does a new line cost money? Does my plan stay the same?

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Sophia, Mobile Master

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Adding a new line enables you to keep your old number... which you could then port to a cheaper forwarding service such as VOIP. You would need to pay off the Tab if you have any.

However - on your new line you'd have to pick a plan currently available. Considering there are promos on right now, that might not be a bad thing... but you should know all the same.

All in all, it might not be worth all the hassle and you are probably better off just changing your number, then giving everybody notice personally where you can be reached from now on :)