How can I cancel service?

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  • Updated 11 months ago
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I want to discontinue service for one of the phones on my plan/bill, but I can't seem to find the option on the website. I looked under "plans". Can someone tell me how I can discontinue service?
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Stefan Sargent

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Posted 4 years ago

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Zaphod Beeblebrox

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You have to call Koodo to cancel service.
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May Calimoso

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I try cancelling from text messenging but it say I have sent an invalid key word
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Allan, Mobile Master

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You cannot cancel via text. You have to call in or if you are out of the country you can pm Koodo on facebook.
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May Calimoso

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Im not out of the country Im here in Canada how can I call in, there is no phone number in my billing statement
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Allan, Mobile Master

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The phone number is in the contact us section at the bottom of this page. Or you can just call 611 from your Koodo phone.
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Bernard, Official Rep

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Please send us a private message on Facebook and we can help out:

https://www.facebook.com/Koodo/

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