How can I Cancel incorrect online order

  • 1
  • Question
  • Updated 5 months ago
Hey there, I ordered a phone I want online a couple of days ago, but it was accidentally the wrong phone (LG Q6 instead of G6), so I want to either go in-store and buy it there or cancel the online order and get the right phone. I want to get my order cancelled asap, so I don't have to worry about returning it if it's been shipped or anything. The tab and plan would be exactly the same as it is now. Can somebody please help me get this done? Thanks in advance, - Braedon Faust
Photo of Braedon Faust

Braedon Faust

  • 72 Points

Posted 5 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,584 Points 100k badge 2x thumb
For questions about your order email Koodo web store at koodo.webstore@koodomobile.com – you’ll get a response as quickly as possible. Please include your sales order number in your email message.