How can I cancel a phone/number from my account?

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  • Updated 1 year ago
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I need to cancel one of the numbers in my account. Tried calling but I really don't have all day to wait on hold.
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Dorel

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Posted 1 year ago

  • 4
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Dennis, Mobile Master

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You need to call into cancel.  There should be a call back feature where they will call you so you are not waiting on hold forever
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Jim Stewart

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They do not offer that when you say you are cancelling. Poor service. Giving serious thought to cancelling both lines if they do not come back soon.
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Mayumi, Mobile Master

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You need to call in if you want to cancel, and they are offering a call back feature.

Do you have a question about your plan,  service , phone or bill... etc?
Maybe we can help you?
Pls use this link to start your own post if you have questions.
https://community.koodomobile.com/koodo/topics/new
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Dorel

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Hmm, never got an option to have them call back.
I wonder if I just go through self help and Suspend that phone. Is that enough to get it off my bill? We'll never be using it again anyways.
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Dennis, Mobile Master

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The fee is only for changes that you can do yourself on self serve.  Since you cant cancel on self serve there is no fee.
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Dorel

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Well, all taken care off. 
Thank you very much for all the help fellas.Much appreciated.
Cheers.
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Hasanuzzaman Alam

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What number should I call to cancel my phone?

Quick reply will be highly appreciated
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Hasanuzzaman Alam

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What number should I call to cancel my phone?

Quick reply will be highly appreciated
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Mayumi, Mobile Master

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*611 from your Koodo phone
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Mike Massad

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Is there no way of cancelling an account in person at a kiosk? I've been on the phone for well over an hour here.
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Chad Burr, Mobile Master

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Unfortunately no. You must speak to a rep to cancel.
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Robin Banerjee

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Thanks so much.
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Dennis, Mobile Master

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To cancel you actually need to call in now.
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Robin Banerjee

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Where do I send messenger too? Will it be Koodo Customer Service or Koodo Community? I tried messaging through facebook but no answer.
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Dennis, Mobile Master

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You need to call Koodo.  *611 on your koodo cell.  its a free call in Canada
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Allan, Mobile Master

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Facebook usually takes a couple hours to respond but like Dennis said cancelling has to be done over the phone.

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