How can an existing customer switch to a promo plan?

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  • Updated 2 years ago
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My plan is Canada wide $45 and I found a better plan (more minutes and data)for the same money in the promotion but it is not shown in switch to this plan section. How can I switch to this better plan?
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Nina Krakovna

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Posted 2 years ago

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Robert, Mobile Master

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You should be able to switch via self serve. If you aren't it may be because you still have some remaining tab you would need to pay. Is that the case?
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Nina Krakovna

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Hi Robert!
 Yes, I have some remaining tab and though I don't understand what tab has to do with changing to promo plans I say thank you for you prompt answer! Nina
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Robert, Mobile Master

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Hello Nina. Koodo decided to change its tab system from one that he contributes 15% to one that he doesn't contribute anymore. In exchange they lowered plan prices proportionally. Therefore in order to go from the old tab system to the new tab system you need to pay off your tab. Once paid you'll be able to chose from the new plans offered by Koodo

If my explanation wasn't clear do not hesitate toask more questions
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Nina Krakovna

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Thanks Robert!
In the old tab system (I am on now) who is contributing 15%? I thought I am paying $5/month towards the tab and that's it untill it is paid off. Everything gets more and more complicated for a dummy like me-:) I managed to switch to the same money $45 plan (not a promo) with more minutes (from 300 to 500) and hope there will be no hidden fees and surprises-:)
hmmm Robert not getting back to answer your question....
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Lloyd Willett

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Hi Robert question i see on the base plan call forwarding is included was this a mistake if not would i have this on my month to month plan
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Lloyd Willett

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Ya but no one answered it maybe you can
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Mitchell Palmater

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Yeah it's a mistake.
The prepaid info im looking at doesn't include forwarding.

With monthly customers it's an extra $3 a month.
Not sure if available to prepaid customers.
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Lloyd Willett

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Thanks Mitchell
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Nina Krakovna

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Can I cancel the switch? I am a monthly customer and when I did the switch they did not show $3 charge, I am confused///
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Mitchell Palmater

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Hi Nina.
This gentlemen is just accidentally posting his question in the wrong forum.
It is unrelated to your question.
There is no $3 charge for you =]
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Lloyd Willett

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This was on the pre paid
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Mitchell Palmater

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If you've had your phone for longer than the current tab system has been out, then you may only choose from the plans that were out then.

If you have a newer device then you will be able to see all the current plans and switch to them at any time.

Which plan are you thinking about moving to?
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Bernard, Official Rep

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@Nina when you go through chanign your plan online you will see a pink banner on top the says "check out our new plan". Click on that to see the new plans. The is done for customers who are on our old tab system. Switching to new plan means you have to give up earning positive tab and/or if you had the 10% discount for BYOD.
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Nina Krakovna

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What is BYOD?
 Too bad I didn't get your advice earlier . I have already made a switch and therefore will be punished -:( Nina
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Ivan, Mobile Master

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Bring Your Own Device. It was a 10% discount on older plans if you didn't take a tab.
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Nina Krakovna

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If I got it right I am on In the old tab system and  I am paying $5/month towards the tab and that's it untill it is paid off I suppose. Everything gets more and more complicated for a dummy like me-:) However, I managed to switch to the same money $45 Canada Wide plan (not a promo) with more minutes (from 300 to 500) and hope there will be no hidden fees and surprises-:) Thanks for your help!
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Bernard, Official Rep

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No hidden fees Nina! :-) 
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Nina Krakovna

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Thank you everybody for your patience with me! It was the best customer support I've ever experienced.
Nina

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