How are we to find out about service outages? I've had no service at home since last night. Never had a problem here in the last 3 years.

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  • Updated 2 years ago
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tyler williamson

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Posted 2 years ago

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Ahmad

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Have you tried restarting your phone?
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Matthew Sider

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Ahmad what is going on with koodo scruvs very poor salf serve not even working can you plsese explan way im paying poor elvel of serve...
Im getting sick of this excuses what Comster Severc
Give me way salf serve allway os hard to long in make no sense plsese help
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Ivan, Mobile Master

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Pardon me?
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Chad Burr, Mobile Master

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Mathew instead of hijacking this thread please start a new one, your issue isn't related to this one and Tbh it's hard to make sense of your writing.
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Matthew Sider

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Yes i trayed to but is koodo service is very poor
KEEP HEREING SORRY A BOUT THE PROBLAM
THAY ARE TOLD TO SAY THAT THEN GIVE YOU SOMETHING TO TRAY BUT EXUCUSE ALL IM GETTING NOTHING RESOVLD IS PROBLAM KEEP HAPPING THIS NOT ACCEPTABLE
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Jrü Gordon

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Matthew Sider
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tyler williamson

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Yes I have. Phone is fine as it connects when I go for a drive out of the area.
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Chad Burr, Mobile Master

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First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Taylor Upshaw

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if the problem persists try doing a factory reset. Remember to back up all files you wish to keep!!
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Matthew Sider

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Tray hard reset by holding home botten down and volume key up but first power it off relase ones you see the name look for claer data claer chasa reboot
May help
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tyler williamson

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I am very confident this is not the phone.  

Reset it multiple times.  Pulled sim and waited.  Replaced and reset.  A factory reset would only frustrate me with pointless re-installation of everything.
Network settings on auto and 3g enabled.  Also tried manual but it only sees the WIND and EXT networks.  
It works just fine less than 100 ft from the house.  

My problem is not with my phone.  It is with the network or environmental factors affecting the network in this specific area. And also with the lack of information on potential present and future expected network issues.
I am in the centre of Surrey, so I find it hard to believe there is an outage.  Which is my original point/question....  Where is Koodo's support on outage listings?? There were many power disruptions in the GVRD last night and I think this is related.  Also neighbours just told me there were a bunch of telus vans parked in the area yesterday.  Can they dampen the coverage in areas somehow??


I've lived in this place for 3 years and this is the first time the network is unreachable from within my home.
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Chad Burr, Mobile Master

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Telus and koodo are parent and child same and operate on the same network.

They don't post network issues unless it's a major outage. But they're very well could be a tower malfunctioning near you. It does happen.

Give koodo a from another phone and report the problem to tech support (there's no charge to speak with tech support).

Good luck
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tyler williamson

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Thanks Chad, I'll probably try to call in an hour or so.
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Jrü Gordon

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My brain hurts from reading that

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