How about a notification text when an add on is about to expire?

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  • Updated 8 months ago
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Some of us are a tad absent minded and may forget the exact date when an add-on expires. Since you are always sending unwanted texts about home phone etc. I just assumed I would be advised when my US Roaming add-on was set to expire.  I was not.  As a result I got dinged for an extra $5 for data use (fortunately the same day I found $5 in an old sock, so I'm even).  Still a warning would be nice and certainly not difficult to implement.
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BH

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Posted 8 months ago

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Bernard, Official Rep

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@BH Did you, by any chance, keep the original SMS notification? It does state the expiry.



A lot of our customers using Android take advantage of their phone setting to create reminders. It maybe a possible solution that you might be able to use as well. 

https://support.google.com/websearch/answer/3122344?co=GENIE.Platform%3DAndroid&hl=en
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BH

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Yes I did save it but it was a month old when expiry day rolled around. I have a lot od tjings on rhe go and sometimes things slip by. Yea I could set a reminder but my suggestion is hardly unreasonable. I will at the same time send a reminder that you offer home phone service so you can stop sending those messages to me.
(Edited)
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Bernard, Official Rep

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No worries Bill!

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