How a plan with unlimited calls can receive overage charges for local calls?

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  • Updated 7 months ago
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I am surprised to see overage charges for the phone usage in my first bill for the dates between Nov. 26, 2017 and Dec. 25, 2017. I thought that my plan provides unlimited phone usage within Canada. Please clarify.
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Aharon Judovin

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Posted 7 months ago

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Dinh, Mobile Master

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Hi Aharon,
Can you post the page 3 of your bill (hide all personal detail), which showed the charges.
The charges might be for something else.
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Bernard, Official Rep

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@Aharon, the charges are for pay-per-use call forwarding. You can check page 6 and 7 of your pdf invoice for the exact details on time and numbers. Hope this helps!
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Aharon Judovin

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Thank you for clarification. Is there a way to reduce charges for call forwarding within my current plan? 
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Bernard, Official Rep

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If this is a feature you would regularly use you can add it to your account online for $3 a month.