Hotspot won't work with other devices

  • 1
  • Question
  • Updated 10 months ago
  • Answered
I want to use my Samsung Galaxy J5 as a hotspot to provide internet for my laptop. Unfortunately, although my computer shows as connected on the hotspot's wifi, I cannot access any pages online. My 6GB plan works perfectly on my phone; it's an issue when I want to use its internet for other devices.

I believe it's a problem with the phone, as I bought it new in a Samsung store in Shanghai while studying abroad. Some aspects of the phone are different because Google, including Google play, is blocked in China.

Would any of you have recommendations as to what I could do to resolve this issue? It could very well not be a problem with the fact that I bought the phone in China.
Photo of NunavutQuebec

NunavutQuebec

  • 184 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Official Response
Check your APN settings and make sure that Apn Type shows as


APN Type: Default, MMS, supl, dun

Also be careful tethering to your computer as your computer will burn through your data quickly.
(Edited)