Hotspot won't work with other devices

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  • Updated 1 year ago
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I want to use my Samsung Galaxy J5 as a hotspot to provide internet for my laptop. Unfortunately, although my computer shows as connected on the hotspot's wifi, I cannot access any pages online. My 6GB plan works perfectly on my phone; it's an issue when I want to use its internet for other devices.

I believe it's a problem with the phone, as I bought it new in a Samsung store in Shanghai while studying abroad. Some aspects of the phone are different because Google, including Google play, is blocked in China.

Would any of you have recommendations as to what I could do to resolve this issue? It could very well not be a problem with the fact that I bought the phone in China.
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Posted 1 year ago

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Chad Burr, Mobile Master

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Official Response
Check your APN settings and make sure that Apn Type shows as

APN Type: Default, MMS, supl, dun

Also be careful tethering to your computer as your computer will burn through your data quickly.