Hotmail account was deleted software issue.

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I went to check my emails today. It said there was a problem with my account and all my emails would be deleted. I was horrified. I use my phone for work. I have been trying all day to reactivate my hotmail account. Everything else works on my LG g3. I upgraded the software today as well. I don’t what other options I have other than go to the koodo store. I don’t want to upgrade my phone just yet. But I do good to access my emails.
Photo of Louise Levesque Fry

Louise Levesque Fry

  • 154 Points 100 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 1
Photo of David

David, Mobile Master

  • 93,410 Points 50k badge 2x thumb
The initial message sounds like a scam to grab your email credentials.
Have you tired to access your hotmail account from a computer?
Photo of Louise Levesque Fry

Louise Levesque Fry

  • 154 Points 100 badge 2x thumb
Yes, I can still log on the computer. It was just my cell phone.
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
I would remove the account from the phone and then re-add it
Photo of Louise Levesque Fry

Louise Levesque Fry

  • 154 Points 100 badge 2x thumb
The account is removed but I cannot add it back on. 
Photo of David

David, Mobile Master

  • 93,410 Points 50k badge 2x thumb
Which email app are you using the phone?
Photo of Louise Levesque Fry

Louise Levesque Fry

  • 154 Points 100 badge 2x thumb
Hotmail account.
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Is that the hotmail app?

What phone are you using?
Photo of Louise Levesque Fry

Louise Levesque Fry

  • 154 Points 100 badge 2x thumb
I have an older LG g3 phone.
Photo of Dennis

Dennis, Mobile Master

  • 195,954 Points 100k badge 2x thumb
Is that the hotmail app???

What phone are you using? 
-Thank you for answering this question
Photo of Louise Levesque Fry

Louise Levesque Fry

  • 154 Points 100 badge 2x thumb
Whenever I try to connect to the server it says cannot connect.
Photo of Louise Levesque Fry

Louise Levesque Fry

  • 154 Points 100 badge 2x thumb
Ok I figured it out. I had to go to google play and I had to download the outlook APP. Thank you for trying to help me. 
Photo of David

David, Mobile Master

  • 93,410 Points 50k badge 2x thumb
Excellent! Happy to learn you found the solution.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
I would recommend that you change your Hotmail email password to be on the safe side.