Hoping for some help. Thanks

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  • Updated 5 years ago
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I have a Samsung Galaxy Ace IIx. I can connect to wifi at home,but when i try somewhere else I get a network error, also, it won't update games, (facebook). I have tried with data on, off, sync all on, off, I have no idea what else to try. Any ideas?
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Sue Mike

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Posted 5 years ago

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PZABOY

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Try resetting your device and double check to make sure you have the correct APN settings.
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Sue Mike

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Thank you for your reply. I guess I should mention, when it comes to the devices, i know absolutely nothing. lol. I haven't a clue about APN settings. Sorry. I have taken the battery out, restarted it. No idea how to actually reset it.
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PZABOY

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Well takin the battery is the proper reset so great job if its still not working double check your settings using the steps timo has listed below :)
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Timo Tuokkola, Mobile Master

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Not clear from your post, when you are "somewhere else", are you connecting through wifi or through the cellular data network?
Which plan are you on? Are you sure that there was no data block add on added to the account?
for apn settings, go to settings->more settings->mobile networks->access point names, tap on koodo sp
these are the right settings:
Name: KOODO SP
APN: sp.koodo.com
Proxy:
Port:
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http://aliasredirect.net/proxy/koodo/ mmsc
MMS Proxy server: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
Authentication type: No set
APN type: No set
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MykeC

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Hey Sue, were you able to get the issue resolved?

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