Hope

  • 1
  • Praise
  • Updated 5 years ago
I recently signed up with Koodo under a nationwide promotional plan. I was attracted to Koodo because it did not require a contract, lacked hidden fees, and offered competitive pricing. Basically, I felt that it was working for my business rather than taking its customers for granted and attempting to wring every penny out of them like other Canadian cell phone companies. However, when I received my first bill, I noticed that I was not receiving the promotional plan price. Needless to say I was quite disappointed. However, I spoke with a customer service rep last night, Frank, and he identified the problem and fixed it promptly. My hope for a better future for Canadian cell phone users has been restored. Thanks Frank, and kudos to Koodo!
Photo of Mark

Mark

  • 140 Points 100 badge 2x thumb
  • happy

Posted 5 years ago

  • 1
Photo of samsvoc

samsvoc

  • 7,686 Points 5k badge 2x thumb
I've come over from Rogers and so far so great.
Photo of Yannick

Yannick

  • 43,998 Points 20k badge 2x thumb
Hi Mark, thanks for your good feedback :) We wish you a good day and welcome to the Koodo family!

This conversation is no longer open for comments or replies.