Home phone outgoing calls go to a French number

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  • Updated 8 months ago
Every time I make an outgoing call on my Koodo wireless home phone I am connected with someone speaking French. I don't speak French, they don't speak English and the call gets disconnected. This happens on multiple phone numbers and I make the calls at various times of the day. I have no idea who I am connecting to so I can offer any more info on that. Any insights on what might be happening and how to resolve? 
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Fosibehr

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Posted 8 months ago

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Timo Tuokkola, Mobile Master

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Sign into self serve and check your account status. It kind of sounds like your outgoing calls may have been redirected to koodo because of some sort of payment issue.
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Fosibehr

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Bill is charged to my credit card each month. CC numbers are up to date and zero balance owing to Koodo.
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David, Mobile Master

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Have you a Cell phone? Install the Google Translate App, and use it to learn who you are calling. You would need to first ask for their patience, but you should be able to start to learn what's up!