Home phone not connecting

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  • Updated 5 months ago
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I have had a Koodo home setup, model WF721, for over a year now. For the most part it has worked fairly well except for not getting a signal from time to time. Recently however, the phone is only connected about half of the time and I am missing calls left and right and having trouble making calls when I want to. The unit has been in the exact same spot near a window the whole time. Is there any way to increase the signal strength with a home unit? I am in New Brunswick, E2S-2P2
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John Koval

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Posted 5 months ago

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David, Mobile Master

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Are you in a location with poor Cell phone signal? A booster such as The Source sells may be one option to increase signal strength.
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John Koval

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Yes, the cell phone reception here is very poor to start with. I will look into a booster.
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Brian Forgrave

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Koodo homephone can find a cell signal better then a cell. Bell was to up the signal power, so you at 7Km*s away should llot bars. Metal roof will hurt your signal, probly yaa need turn off H-phone more few moments every week. G Luck & best from koodo!
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BobTheElectrician

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Before you listen to some fast-talkin' commissioned youngster who has Ø experience in the matter, do a little research. Presumably, you have a regular cell phone so check out the numerical strength of your signal.

Take a look at

https://community.koodomobile.com/koodo/topics/no-reception-with-two-koodo-lines
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John Koval

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Thanks Bob, unfortunately I am still in the stone age with my flip phone. LOL The link you posted has great info even if their problem is not quite the same as mine. Where I am at we very rarely get above 1 bar of service and when the phone goes out there are no bars. Our cell service is sketchy at best here but better if I go outdoors. I am going to run some more tests around the house to see if I can get a better signal elsewhere.
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Brian Forgrave

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Uniden U65 or cheaper unit, you only need for the phone right!
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David, Mobile Master

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Strikes me that $550 for a booster would instead cover the premium of a landline for many months.
(Edited)
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John Koval

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So somebody tell why I should pay $550 for a booster when they can be had for $100 on Ebay.
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BobTheElectrician

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Some of the better ones actually work. Many of the cheap ones don't, often because they are not engineered correctly or installation instructions are poorly written or not respected. Do a quick scan on Amazon.com and you'll quickly see that aside from the "seeded" customer reviews, there is very little good to be said about the cheaper ones.

Check out the Weboost web site, pick a home product and download the installation instructions (no purchase necessary). You have to respect height, distance and sepration parameters for these things to work properly. A wrongly installed system will actually degrade your signal at the handset.

Think in terms of a hearing aid. Something that just amplfies everything is pretty well useless. The good ones have technologies to latch onto valid signals and boost only those while attenuating the background noise.
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rikkster, Mobile Master

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Depends which brand you're looking at. The Uniden U65 comes complete with everything you need to set up a powerful signal booster base station. Rather than compare specs from re-seller sites, go directly to the manufacturers page and compare specifications.

Another option. The antenna on the WF721 is removable and either a directional yagi antenna or an omni-directional antenna could be installed in place of the stock antenna. Directional or beam antennas work best because you can point the antenna in the direction of the cell tower. Omni-directional antennas work best where multiple cell towers are in close proximity to your location. 

Keep in mind, the WF721 is not a signal booster. However, correct placement of a higher gain antenna, preferably a directional antenna installed outdoors, should provide an increase in received and transmitted signal. The other advantage is cost. Compared to a signal booster, a simple antenna upgrade may be all that's needed and will save you a few bucks.

Have a look where the closest towers are located in your area. The tower location map is accurate to some degree, though you may have to drive or walk to confirm the exact location of the cell site or tower.

Tower location map
https://www.ertyu.org/steven_nikkel/cancellsites.html

Directional antennas
https://www.amazon.com/Wireless-External-Antenna-1800mhz-1900mhz/dp/B00OM25W3W#customerReviews

https://www.amazon.ca/Proxicast-Universal-Directional-Antenna-700-2700/dp/B00RJQ8RGC
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Brian Forgrave

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Antenna at / Citywireless.ca / It will fix your problem! I have 3 pointing at a tower! ( ☆☆☆☆☆ )
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John Koval

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I looked at the tower location map and the nearest Rogers tower is 7.5k and the nearest Bell tower is 9.0k away.
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Brian Forgrave

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RogeRS sucks even while standing on top of tower. I HAVE A -( U65 ) BOOSTER for a few years. Excellent service .
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rikkster, Mobile Master

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The Bell cell site/tower will likely be your target whether you decide to use a signal booster or upgrade the antenna on the WF721. (TELUS has a tower sharing agreement with Bell and Koodo is a subsidiary of TELUS). If you have an unobstructed line of sight to the Bell cell tower, meaning no hills, buildings, trees or other structures standing in the way, you should be able to point a directional antenna toward the Bell cell tower and get a good working signal. 

One other possibility is that the Bell site or tower may have sustained damage during a storm or that it could be malfunctioning. You mention that you had okay service up until recently. You may want to call Koodo tech support and explain the issue you're experiencing and ask if there are any tower problems in your area. If you can find a place to make the call, dial *611 from your cell phone or toll free from a landline phone: 1-866-995-6636.


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John Koval

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Thanks rikkster, we are on the top of a ridge and do have trees around us but other than that it is a clear line of sight to the tower which is actually a little lower than us. No other hills or structures in the way.
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David, Mobile Master

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That, too, will lower your signal strength. The antenna array will be optimized for devices at lower elevations than the antenna height.

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