Home phone hub repair

  • 1
  • Question
  • Updated 11 months ago
  • (Edited)
On the June 16th, my home phone hub died all the sudden. It would not make/receive call, so I called the koodo support and they told me that I have to bring it to the store to examine. I went to the store on the 17th and the store people said the hub needs to send for repair, but they cannot give me a temporary unit. I asked how long it will take and they said it will only take a week to repair, so I was under the impression that it would be quick and was ok to have no home phone for a week. I logged on self serve on the 26th and checked the status and it is showing the ETA as July 7th. I can't work without the home phone for 3 weeks!!! If it would take that long, why wouldn't the store people give me a temporary unit? I hope someone can look into it and help me out. Btw, I also tried to contact the koodo support via email and waited 48 hours , but did not receive a response either.
Photo of Michael

Michael

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,040 Points 100k badge 2x thumb
HEllo Michael,

You can get a temporary unit but you need to pay for it. Wasn't this option proposed to you?
Photo of Michael

Michael

  • 80 Points 75 badge 2x thumb
Hello Robert, No, they didn't offer me such option.
Photo of Pat Holland

Pat Holland

  • 60 Points
My home hub stopped working the other day as well. I went to the Koodo store and I was given the option to pay for a new hub but was a cost of $20. A new one is $40. Mine was only 3 months old and was under warranty for 12 months, so why should I have to pay to keep using my phone that I have already paid for???
Photo of David

David, Mobile Master

  • 91,416 Points 50k badge 2x thumb
You can return it to the manufacturer for warranty purposes, as Koodocan, at best, only offer to help you by shipping the device for warranty repair. An offer of $20 for a replacement is pretty good, as the retail price is about $100 elsewhere, and you have continuous phone service, rather than waiting for a repair.