Home phone hub repair

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  • Question
  • Updated 11 months ago
  • (Edited)
On the June 16th, my home phone hub died all the sudden. It would not make/receive call, so I called the koodo support and they told me that I have to bring it to the store to examine. I went to the store on the 17th and the store people said the hub needs to send for repair, but they cannot give me a temporary unit. I asked how long it will take and they said it will only take a week to repair, so I was under the impression that it would be quick and was ok to have no home phone for a week. I logged on self serve on the 26th and checked the status and it is showing the ETA as July 7th. I can't work without the home phone for 3 weeks!!! If it would take that long, why wouldn't the store people give me a temporary unit? I hope someone can look into it and help me out. Btw, I also tried to contact the koodo support via email and waited 48 hours , but did not receive a response either.
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Posted 1 year ago

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Robert, Mobile Master

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HEllo Michael,

You can get a temporary unit but you need to pay for it. Wasn't this option proposed to you?
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Hello Robert, No, they didn't offer me such option.
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Pat Holland

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My home hub stopped working the other day as well. I went to the Koodo store and I was given the option to pay for a new hub but was a cost of $20. A new one is $40. Mine was only 3 months old and was under warranty for 12 months, so why should I have to pay to keep using my phone that I have already paid for???
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David, Mobile Master

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You can return it to the manufacturer for warranty purposes, as Koodocan, at best, only offer to help you by shipping the device for warranty repair. An offer of $20 for a replacement is pretty good, as the retail price is about $100 elsewhere, and you have continuous phone service, rather than waiting for a repair.