Home phone dropping service

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  • Updated 2 months ago
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I have had a Koodo home setup, model WF721, for over a year now. For the most part it has worked fairly well except for not getting a signal from time to time. Recently however, the phone is only connected about half of the time and I am missing calls left and right and having trouble making calls when I want to. The unit has been in the exact same spot near a window the whole time. Is there any way to increase the signal strength with a home unit?
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John Koval

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Posted 3 months ago

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David, Mobile Master

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What happens if you move it to other locations in your home? There may be a better location than you are currently using.

The Source sells cellular boosters. You could see what they offer.
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Brian Forgrave

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Hope John got my recent message I posted. Thanks for your help. Get cable & antenna at, Citywireless.ca / it works cause I connected the two. Needs a wired plug to put on the koodo home phone. So all said more people can have a homephone they can trust in! Thank you koodo 4 my homephone!
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John Koval

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We have tried other areas of the house. .no luck. Where we have it is the best spot.
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TJ Smith

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In your case I recommend you contact the technical support department (not client care) to know if there was a signal issue in you area. They can run few test to check the strength of LTE signals, re-register your SIM on the network and such..... 
Before you spend any money let the tech team troubleshoot the issue. If no resolution you can think about getting a repeater/booster from Best-Buy/The Source and Co.

best of luck mate 
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Brian Forgrave

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Hello: John, Please get in contact with : Citywireless.ca / They will fix your problem with the phone signal. I bought from them a antenna kit. You will need same wire end as your home phone antenna connection. I tried a connection on my home phone & it works with 4 to five bars. You might need to angle your antenna to tower. Good Luck!
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John Koval

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I ended up buying a Yagi antenna from City Wireless and it seems to have done the trick. I used to only get 1 bar of signal and now it is a solid 3 bars and the phone has worked flawless for a full day. First time in a couple of months that has happened. Thanks everybody!
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rikkster, Mobile Master

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Congrats, John! Glad to hear you're able to get a better signal now.

https://community.koodomobile.com/koodo/topics/home-phone-not-connecting
(Edited)