Home phone does not hang up after a caller leaves a message on an answering machine

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  • Updated 2 years ago
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Hi, I signed up for home phone service and hooked up my answering machine to the zte box. When a caller hangs up after leaving a message, I get a busy signal and the answering machine continuously records until I manually hang up the phone. I've read that a certain signal from the carrier needs to be sent in order to disconnect. Could this be my issue? It never happened on my Bell line. Thanks.
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SirloinofBeef

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Posted 2 years ago

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David, Mobile Master

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Koodo home phone is does not support answering machines, fax machines, or alarm systems. You may be wisest to use the provided voicemail system instead.
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SirloinofBeef

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Thanks.  Would you know if this a hardware limitation or carrier?  
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Sophia, Mobile Master

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It's definitely a hardware limitation, because Koodo as a carrier wouldn't mind you using your own answering machine at all. Someone posted a very detailed explanation of why this is the case, I'll see if I can find it and post the link here...
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Sophia, Mobile Master

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Found it, here you go: https://community.koodomobile.com/koodo/topics/can-koodo-wireless-home-receive-faxes

The question has more to do with faxes but read the explanation "demon_390" provided, I think that might be an explanation for your problem as well.
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SirloinofBeef

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Thanks, the zte 721 manual seems to say that answering machines are ok to hook up.  Will find out form Koodo.