Hold my account

  • 1
  • Question
  • Updated 8 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hello Koodo Teams,

I am now out of Canada for five months. I want you to put my account in hold until the first of the new year 2014. What should I do?
* I cannot call you from my country.

Thanks in advance, Ahmed
Photo of Ahmed AJ

Ahmed AJ

  • 100 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
You should put your account on seasonal hold if you want to keep your number. It's $10 a month. When you get back you will only be able to get back on a plan that will be available at that time.

By the way you can call koodo from anywhere at this number: 647-788-4337. It's on their 'Contact Us' page.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,580 Points 100k badge 2x thumb
Go to this page and write koodo a direct email explaining your situation
http://koodomobile.com/en/on/contact....
Photo of John Lee

John Lee

  • 36,724 Points 20k badge 2x thumb
That is my favourite way to contact Koodo. They respond very quickly and answer/solve all of my questions, problems, and requests.
Photo of Stefanie Lulic

Stefanie Lulic

  • 60 Points
I will be out of country for 6 months I like to put my account on hold. How do I do that?
Photo of David

David, Mobile Master

  • 89,190 Points 50k badge 2x thumb
You contact Koodo by Facebook Private Message, Twitter DM or phone call to *611, and request a seasonal hold. You will need to choose from an in- market plan on your return, and will be charged $15 monthly plus any Tab you are carrying.
Photo of John Burke

John Burke, Mobile Master

  • 71,346 Points 50k badge 2x thumb
keep in mind also that if you keep the hold on for over 6months they will automatically put you on the lowest-priced Plan.

This conversation is no longer open for comments or replies.