Hold my account

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  • Updated 10 months ago
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Hello Koodo Teams,

I am now out of Canada for five months. I want you to put my account in hold until the first of the new year 2014. What should I do?
* I cannot call you from my country.

Thanks in advance, Ahmed
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Ahmed AJ

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Posted 5 years ago

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Chris Petersens

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You should put your account on seasonal hold if you want to keep your number. It's $10 a month. When you get back you will only be able to get back on a plan that will be available at that time.

By the way you can call koodo from anywhere at this number: 647-788-4337. It's on their 'Contact Us' page.
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Paul Deschamps, Mobile Master

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Go to this page and write koodo a direct email explaining your situation
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John Lee

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That is my favourite way to contact Koodo. They respond very quickly and answer/solve all of my questions, problems, and requests.
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Stefanie Lulic

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I will be out of country for 6 months I like to put my account on hold. How do I do that?
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David, Mobile Master

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You contact Koodo by Facebook Private Message, Twitter DM or phone call to *611, and request a seasonal hold. You will need to choose from an in- market plan on your return, and will be charged $15 monthly plus any Tab you are carrying.
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John Burke, Mobile Master

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keep in mind also that if you keep the hold on for over 6months they will automatically put you on the lowest-priced Plan.

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