I need the extra account number to process my online banking so I can pay my bill. It was due yesterday and I read that I need to call and get that extra digit so I tried . 3 different times yesterday all on hold for over 30 minutes each . Now my payment is late because I couldn't put my payment in so I tried to call all day today about 4 times waiting almost an hour each time and still nothing and I'm getting really pissed off. I get it's busy but they should accommodate for the extra traffic because I'm a returning customers coming back from another company and I'm starting to regret the decision.