Hire more employees.

  • 2
  • Idea
  • Updated 5 years ago
I wish the process of opening a new account wasn't so time consuming. I have been to get a new phone 4 times in the past year, but was never able to because so many people want to get a phone and a plan through you and with only one or two employees at a time in those little booths the wait time is often an hour or more. I wish you would open real stores and have many employees working to accommodate your ever growing customer base, and continue helping current customers.
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Erin Field

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Posted 5 years ago

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Marcus Fenix

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You could call a Kiosk in advance and see if they are busy.
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Erin Field

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Then on the 20 minute drive just hope no customers show up? It takes 30+ minutes per customer most of the time. Even to upgrade phones we were there over half an hour.
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Jonathan I, Mobile Master

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Come visit a Mobile Shop. We don't the same traffic problems that you're currently facing. We sell Koodo as well. :)
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Chris Petersens

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Have you tried buying online from koodo? They have free shipping.
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Sumaya K.

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Hey Erin,

Sorry to hear about this! Which exact locations did you go to? I can then relay on the information to the Shops team.

~ Sumaya
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Erin Field

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Wow, even your customer service on the internet is terrible and slow! Devonshire mall location in Windsor, Ontario. They need much more employees as it is unfair for 2 people to deal with such large crowds that don't like to wait 30 minutes plus for each single customer ahead of them.
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Erin Field

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Fair enough, I tried to post it to customer service though and this is where it wound up. I was misinformed and I apologize for saying the customer service on this forum is bad.
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Zaphod Beeblebrox

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This is also a community forum and most of the people who respond are customers like you. Not all posts are acknowledged by agents since this is customer/potential customer driven.
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Erin Field

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And I acknowledged that in my previous post when I said I was under the impression that it was a customer service page. And again, I am sorry.
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Ahmad

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No worries, Erin!

If you ever have a general question, feel free to post it here! It's most likely to be answered within 10 minutes and could save you a call or trip
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Zaphod Beeblebrox

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I should apologize, Erin. We must have posted at the same time. I just looked at mine and your posts. Exact same time lol.
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rikkster, Mobile Master

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Go to the mall during off peak hours. If you go during peak hours, naturally you're going to run into crowds.
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Erin Field

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I have gone many days at many times, they are always incredibly busy. I feel they need more employees because I see new customers walk away constantly because nobody wants to wait half an hour per customer, no matter what time or day it is.
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Mayumi, Mobile Master

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Also you can go to Future shop, best buy, Mobile Shop...etc.

Store locater
http://koodomobile.com/en/on/storeloc...

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