High bill

  • 1
  • Question
  • Updated 1 year ago
My bill just randomly has $330 in other charges and credits but I didn't do anything different then I usually do so what happened???
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carolyne levesque

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Posted 1 year ago

  • 1
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Allan, Mobile Master

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Login to self serve and download your ebill. Here you will be able to see what the charges are for. Page 3 will give you the complete breakdown of all the charges. If you have any questions about the charges take a screenshot of your ebill (without any personal information) and post it in here and we can help you out!
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Goran, Mobile Master

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Check page 3 of your bill in self-serve. The detailed breakdown is located there. Let us know if something doesn't look right or you need something explained or something
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David, Mobile Master

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However, the term "Tab Repayment" suggests that of whatever reason, the whole amount of the loan Koodo gave you has been placed on your bill.
When did you last get a phone? The amount $330 seems like a $360 Tab less 2 monthly payments of $15.
Is anyone else on your account?
There are usually three reasons for the Tab Repayment to occur - you asked it be added to your bill, or you ported your number out to another provider, or you bought a new phone before finishing paying out the first one.
(Edited)
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Allan, Mobile Master

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Could you take a screenshot of Page 3 of your bill for us and post it on here? Leave or cross out any personal information before you do.
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carolyne levesque

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No just me and I think that's the plan I pay $15 for the phone but why would that randomly change I didn't upgrade or get a new phone
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Mayumi, Mobile Master

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What is the amount under the Tab?
Did you go over your data or minutes?
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Ranjan, Official Rep

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Carolyne - there's indeed a charge for full repayment of your outstanding tab on your latest bill. Could this have been initiated through self-serve by you? If not, Shoot us a private message on Facebook and one of our agents will help look into this with you, once you're validated as an authorized user.
(Edited)
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carolyne levesque

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Okay just koodo mobile on fb
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David, Mobile Master

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Facebook.com/koodo or click on the Facebook link at the page bottom.
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Allan, Mobile Master

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Note: https://m.me/Koodo will take you right to messenger .
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carolyne levesque

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Okay thanks
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Mayumi, Mobile Master

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Did you change your plan recently. If you were on the old tab system, then you would need to pay off your tab to get a new plan.