Hi I'm on vacation and my phone doesn't work outsite of canada also i can't loggin on website. I need my phone what can I do?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Photo of Maciej Liśkiewicz

Maciej Liśkiewicz

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Try powercycling the phone by removing the battery and sim card. If you have an iphone try airplane mode for 30 seconds and turning it back off. Also, Ensure that 3g is enabled within the settings of your cell phone. If the issue persists contact Koodo 866-995-6636 option 6 for tech support.
Photo of KaneSlavik

KaneSlavik

  • 6,464 Points 5k badge 2x thumb
If you switched to Seasonal Hold, you won't be able to use the network on your phone, unless you've unlocked it and are trying to use a non-Koodo sim card.
Photo of Maciej Liśkiewicz

Maciej Liśkiewicz

  • 80 Points 75 badge 2x thumb
Yea I'm not able to use a network. How can I unlocked that? I must use deferent sim card and what next?
Photo of KaneSlavik

KaneSlavik

  • 6,464 Points 5k badge 2x thumb
1: Call Koodo and request unlock.

2: Agree to $50 fee.

3: Obtain code(if non-Iphone).

4: If Iphone, plug phone into computer and do a back up & restore. Unlock will be completed after restore.

5: If non-Iphone, put non-Koodo sim card in phone. When phone asks for network unlock code, enter unlock code.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,432 Points 100k badge 2x thumb
If its a non iPhone then try using a 3rd party unlocking service it's cheaper than getting Koodo to unlock it. Try GSMLIBERTY.COM or Cellunlocker.Net
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Are you on prepaid? Prepaid will not work outside of Canada.

This conversation is no longer open for comments or replies.