Hi, I'm currently away from Canada and I don't use my phone plan anymore. Where can close my phone line online? Thanks for your feedbacks!

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  • Updated 9 months ago
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Marie Pinot

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Posted 4 years ago

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Chad Burr, Mobile Master

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If you're on prepaid, you don't have to do anything. Your phone will expire about 90 days from your last top up.

If you're on monthly, you need to call Koodo to cancel your service.

You can reach Customer Service at 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Marie Pinot

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Thank you Chad :)
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Chad Burr, Mobile Master

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You're welcome! Hope your studies went well!
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mandakini bakshi

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Thank you however what is this 10 CAD charge for ? I will settle and pay will outstanding, why to pay extra 10 cad for closure ? Kindly suggest 
 
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David, Mobile Master

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The $10 fee is for asking the Customer Service Representative to complete tasks you could complete in Self-serve. For other tasks, no fee is charged. Account closure cannot be done online, so no fee.
(Edited)