Hi I need help in renewal my prepaid plan

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  • Updated 5 years ago
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Hi I need help in renewal my prepaid plan
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Aditya Pachigolla

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Posted 5 years ago

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Marcel in O-Town

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if you just need to add more funds, visit a koodo kiosk, a bestbuy/futureshop etc to just buy more.....

if that isn't what you are looking for, please elaborate a little more on the initial question so that we can help you
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Sophia, Mobile Master

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Or top up using your credit card in self service, that's what I do. But as Marcel said, if you need more information please tell us where you are stuck :)
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Aditya Pachigolla

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Hi thanks for the reply, I need to know how to renewal my account ? If I top with the base plan amount will this work?
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Marcel in O-Town

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add an amount to your account that is equal or more than your base plan. that way, the next billing cycle will allow you to continue usage of your phone.

ie if the base amount is $15 (just using this as an example) and you have $17 in your account, then you are good. If you have less than $15, you will not be able to use the phone.. As Sophia stated, use the self serve and add monies through a credit card. If you don't have a credit card, or prefer not to use it online, purchase a voucher of equal or greater amount than your base plan, and add it to your account..

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