hi . can u get my account # somehow for me ?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Photo of Kelly Roberts

Kelly Roberts

  • 70 Points

Posted 5 years ago

  • 1
Photo of MarcusG

MarcusG

  • 5,966 Points 5k badge 2x thumb
I would check your records, because the message I get is
----
We’re updating our systems.You won’t be able to use our online services and our Reps can’t access your account right now either. But don’t worry, you can always ask our Koodo Community or check out Help if you need answers to general questions. We’ll be up and running again soon.
---

So no logins or customer help???
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
You can call Koodo if the system is still down tomorrow(hope not) :)
1-866-995-6636 from any phone or dial *611 from your Koodo phone
Option 5 for customer service

Hours of Operation
Monday – Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of Erwin

Erwin

  • 23,546 Points 20k badge 2x thumb
Hey there Kelly,

We love to help you out here at the community but that is beyond our powers. You actually have to call in to Koodo to get your account number by dialing *611 from your Koodo phone.
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
The system is back on. So log into your Self serve account, then go to "Billing".
You will see your Account number under Account Details :)
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Hmmm. I could log into my account, but it went down again as soon as I logged out,,,
Photo of MarcusG

MarcusG

  • 5,966 Points 5k badge 2x thumb
I saw it was down in QC and MN too, as I was looking at their rates.

$60 Canada wide plan, all items + 5GB
$75 Canada wide plan, all items + 3GB

Wow...

This conversation is no longer open for comments or replies.