HI There ! i,m leaving Canada for few months and ...

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HI There ! i,m leaving Canada for few months and i tried already to cancel my account but ask me a pin something that i do not have and also i checked koodo mobile app and say i owe i month of service despite i paid full few days ago.......how can i get that pin? anyways, the billing cyckle expires november 2nd and today is Saturday 31st....i,m going to use same cel phone in other country.....what can i do ???? thanks in advance !! Cuauhtemoc
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Cuauhtemoc Trujano

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Posted 3 years ago

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Chad Burr, Mobile Master

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If you have access to self serve, you can change your pin there.

How did you pay your bill? If you used online banking, it could take 5 business days to show up
(Edited)
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Mayumi, Mobile Master

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And what phone is it? If its iPhone and want to use it in other country, you should unlock it through Koodo before cancel. You could unlock your non-iPhone through Koodo, but sometimes you can find better price through 3rd party.
http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-know-...
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Cuauhtemoc Trujano

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Hi !  i did not by my phone through any company so it,s unlock

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