Hi there!! How can I end my contract and when would this one apply?

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  • Updated 1 year ago
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end of contract
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charlotte louiset

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  • wondering

Posted 1 year ago

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Allan, Mobile Master

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You can cancel by calling Koodo or porting your phone number to a new carrier. After that your final bill will be sent to you and your account will be closed.
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charlotte louiset

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tks! I actually never managed to call them, it s been a week, and I have no access to a koodo store right now...cant I stop my contract online?
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David, Mobile Master

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No, there currently is no method to cancel online. You can try by sending a private message to Koodo's Facebook page, or try calling first thing in the morning.

You can contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337.
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Dennis, Mobile Master

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You have to call them to cancel.  Contacting them online via social media wont work.  If you are stuck on hold, there should be a call back feature.  

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