Hi Just setting up a home phone and I'd like to know whether, an incoming call will go through to the voicemail in my cordless handset?

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  • Updated 8 months ago
Hi 
I am just setting up a new  WF home phone and I'd like to know whether, if I don't set up the Koodo voicemail, an incoming call will go through to the voicemail in my cordless handset?  Thanks for any help
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KEITH

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Posted 8 months ago

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Dennis, Mobile Master

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If your handset picks up the call before the Koodo system then it will accept the voicemail.  Otherwise the Koodo system will pick it up. 
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KEITH

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Thanks for the fast reply. 

 Since the call goes through the Kodo system before the handset,  not sure how the handset can pick up first?  Any method of ensuring that the handset is first? 
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David, Mobile Master

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I expect Dennis means your answering machine must answer in fewer rings than does Koodo's voicemail system. You would also have to address what happens when you are on the line, and a second call is made to your number. In most instances, Koodo's VM would pick up, as your answering machine can't do so. 
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David, Mobile Master

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You can check the options here to see if changing call forwarding options will prevent calls going to the voicemail system.
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Dennis, Mobile Master

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Yea I guess it wont work if you are on a call.


Just wondering, why do you prefer your answering machine over Koodo's voicemail?
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Dinh, Mobile Master

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The answering machine is better, it normally has louder volume and better voicemail controls. Customers also don't have to dial to Koodo VM.

The only disadvantage (or advantage of Koodo VM) of the answering machine was the remote access to Koodo VM when you are not at home. 
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KEITH

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As Azure.  With the AM it is also easy to see if you have a message and a single press plays any messages.  

I have one Koodo home line for business use and the VM is fine for business users used to accessing voicemail with a password and listening to the options, but my wife will go nuts dialling the Koodo VM every time - if she even notices the very small message indicator.

The biggest advantage though is that we can listen to a message being left and decide to answer or ignore it.  
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Timo Tuokkola, Mobile Master

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I know that koodo does have the ability to disable voicemail on the wireless home phone; I got them to do it for me, for the exact same reason. (I tend to use the answering machine to screen calls). I don't think you can do it without calling in (or contacting them via facebook) though.
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KEITH

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Thanks everyone.

Great help  to a newbie