HI I just saw a charge on my visa of $34.95 and I dont have an accoutn with koodoo what should I do? KOODO MOBILE PAC EDMONTON AB

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Charge on my visa
Photo of Jacques Monier

Jacques Monier

  • 70 Points

Posted 2 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 80,672 Points 50k badge 2x thumb
Best to call your credit card company and inform them of the issue and ensure no one has used your card without your consent. 
Photo of Anna


  • 6,126 Points 5k badge 2x thumb
Hey Jacques! Were you able to clear
everything up with your bank? We have security procedures put in place to
prevent any fraudulent activities, and so the billing address in the
account must match the billing address associated to the credit card for our
system to accept the payment. If you have any doubts, I would suggest giving a
call to our customer service so they can investigate this further!
Photo of Samuel Rad

Samuel Rad

  • 100 Points 100 badge 2x thumb
$5.75 was also charged on my visa when I am paying my bills every month on a monthly account. Why do I see this charge?