hi i have a promo from my email account i was wondering how do i add it on ??????

  • 1
  • Question
  • Updated 3 months ago
I have a promo code that was sent to me. When i was ordering my phone and picking my plan it never allowed me to add it on so can i still use it ????
Photo of Lyndsay


  • 70 Points

Posted 1 year ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 62,070 Points 50k badge 2x thumb
What exactly does the email say?
If possible could you take a screenshot of it and leave out the promo code and/or any personal details?
Photo of Ranjan

Ranjan, Official Rep

  • 30,118 Points 20k badge 2x thumb
Hi Lyndsay - promo codes are only redeemable in-store at the moment. We're looking to make the functionality available for online orders later this year.
Photo of Ranjan

Ranjan, Official Rep

  • 30,118 Points 20k badge 2x thumb
..but, as Allan suggested, if we can see what exactly you're talking about (i.e. what kind of promo code) we can provide more info. on what exactly you can or can't do with it. Let us know! :)
Photo of Oleksandr Akymov

Oleksandr Akymov

  • 60 Points
I have a similar problem with my promo code. After all of the steps, I kliking on the "Check out" button, and receiving message: "Whoops! Something went wrong. Please try again".
How can I solve this problem?
Photo of Mats


  • 21,334 Points 20k badge 2x thumb
You are probably going to have to contact Koodo and have them solve your problem with your promo code. Use the links at the bottom of the page to contact them through Facebook/Twitter/ or by calling in.