If this is the first time you open a prepaid account, then the $20 credit will show after you complete the activation process. You can then use it to purchase talk or data.
The bonus is only for new accounts, but also applies to switching from monthly to prepaid. If you have to buy another prepaid SIM because the first one goes bad or expires, there is no addition $20 credit.
Hi Bob. Thanks. yes it's new. But no credit is showing, although I paid $20 to get the SIM card at the kiosk. I saw the $20 activation bonus, but it seemed to apply it to the SIM card and $5 talk time. Also, I'm not receiving or able to text anyone - it just keeps circling. Do I need to do anything else to activate it?