Hi i cant get on to my online acct n need urgent assistance. Im new to alberta

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Also I cant download the self serve app...its saying that the app cannot be used in my country
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Felonie Johnson

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Posted 4 years ago

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Chad Burr, Mobile Master

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Hi! Welcome to Koodo and Alberta!

Have you registered to use self serve? What happens when you try to log in?

Make sure your region is set correctly for the Google play market.
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Felonie Johnson

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Where do I find the region to alter it. I'm coming from Jamaica. I have a Samsung s3 mini
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Chad Burr, Mobile Master

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I do believe it depends on your credit card billing address in the play store.
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Felonie Johnson

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I dont have that. I dont buy anything there. Lol
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Chad Burr, Mobile Master

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Okay well somewhere in the play store you need to change your région.

Try: http://www.vidarholen.net/contents/ju...
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Felonie Johnson

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Hi I have paid my koodo bill via TD Canada and I'm still seeing where i have a balance. Why is this the case?
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Chad Burr, Mobile Master

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How long ago did you pay? Bank payments can take 3-5 business days to appear on your account. (however they are normal credited for the day you paid). Keep in mind a business day is M-F.
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Felonie Johnson

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Ok. It was done on Friday

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