HI I cannot acces my account

  • 2
  • Question
  • Updated 7 months ago
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Stella Horcajada

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  • frustrated

Posted 7 months ago

  • 2
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Goran, Mobile Master

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What is it telling you when you try to log in? Did you finish your registration when you originally signed up?
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Barney Dudoward

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Says can't log in
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Stella Horcajada

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I have been with Koodo for years now and today suddenly it says that my e-mail & name are not linked to my phone number.
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Goran, Mobile Master

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Id suggest sending a private message to Koodo via Facebook Messenger or DM via Twitter explaining the issue and someone can look into it.
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Dennis, Mobile Master

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Were u able to login previously?
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Stella Horcajada

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Yes I could.
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Stella Horcajada

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I did yesterday but I still have had no response from them
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Dennis, Mobile Master

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Give them some time.  They have had a surge of requests recently.
Usually you will get a response in a couple of days.

You can follow up here if you have not received a reply from Koodo by Thursday 
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Stella Horcajada

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Thank you!
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charles oickle

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i just want some info. on my account...
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David, Mobile Master

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@Charles
   You can sign into Self Serve to find out lots about your account.