Hi, I am using $40 plan and has 1000 international mins but why still charge me the international call fees?

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  • Updated 1 year ago
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Ellie Jia Liu

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Posted 2 years ago

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Robert, Mobile Master

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Where are you calling?
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Marg Ashby

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I too have the same plan with 1000 free mins. I called England and was charged £6. Why????
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Timo Tuokkola, Mobile Master

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Marg Ashby

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I upgraded my phone and was told that the U. K. Was included in the free minutes
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Mayumi, Mobile Master

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When did you upgrade your phone? I remember they used included UK. (A few month ago)
It seems they removed UK from the list in recent offer..
(Edited)
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Mayumi, Mobile Master

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Did you get 1000 LD min because of new activation or device/phone upgrade?
Simple plan change doesn't include this bonus.

Check your self serve if this add on is included under your plan.
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Timo Tuokkola, Mobile Master

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Have charges shown up on your bill, or are you referring to the automated message which says "charges MAY apply"?
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titaniumtux

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UK was included back in August as part of the back to school promo. If you call the UK often, or are able to set up UK forwarding numbers to call other destinations, the 1000 UK minutes are an available add-on for an extra $20 per month. Shame that they dropped UK from the 1000 overseas minutes promo for new activations / upgrades.
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Dhwani Pandya

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I have called to India and they have charge me for that and that is showing in my bill so now what should i do
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Allan, Mobile Master

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In addition I would recommend you upgrade to an unlimited minutes plan as got charged $66 for going over on local minutes. This will save you some money in the long run.
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Ranjan, Official Rep

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Hi Dhwani - to David's point above, the long distance promo doesn't appear on your account. If you shoot us a private message on Facebook, one of our agents can look into this with you to verify what promo was available when you activated and help sort things out. 
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Dhwani Pandya

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sorry but i don't have account on facebook
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David, Mobile Master

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Then you would need to call in.
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Allan, Mobile Master

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You will have to call then. Dial 1-866-99-KOODO (1-866-995-6636)

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